Good afternoon, J Jets families!

If you are still waiting to purchase your team suit, here is a tutorial on how to do so. We know that ordering your first competitive swimsuit can be a little stressful—standard clothing sizes don’t apply, and because our suits are customized, getting the size right the first time is very important.

Here is a quick "newbie-friendly" guide to help you navigate our SwimOutlet Team Store. If you have already bought your team suit, or already know how to do so, you may skip and disregard this email!

1. How to Find Your Size

Don't guess based on your child's age or current "street" clothes! Competitive suits are designed to be much tighter than fashion swimwear.

• The Size Chart: Visit our Team Store and click on the required team suit. Look for the "Size Chart" link next to the size selection menu.
• The 3 Measurements: Grab a soft measuring tape and measure the Chest, Waist/Hips, and most importantly, the Torso (a loop starting at the shoulder, down through the legs, and back up to the same shoulder). NOTE: Boys only need the waist.
• The "Dry Fit" Rule: When the suit arrives, try it on while dry. It should feel very snug. For the ladies only: If the shoulder straps can easily be pulled up to the ears, the suit is likely too big and will "bag" once it hits the water.

2. Important: The Return Policy

Because our team suits are customized with our logo, they are considered "Final Sale." SwimOutlet will not accept returns or exchanges for custom items.

3. How to Be 100% Sure Before You Order

Since you can't return the suit, we recommend one of these three strategies:

• The "Double Order" Hack: Some parents order two "plain" (non-logoed) versions of the suit from the main SwimOutlet site first. Plain suits can be returned. Once you know which size fits, return them and order the logoed version from our Team Store.
• Ask a Teammate: Our returning families are happy to help! Don't be afraid to ask a teammate of a similar age if your child can "dry-fit" their suit for a moment to check the size.

4. What if it still doesn't fit?

If you accidentally order the wrong size, please let us know. While we can’t return it to the store, we can often help you find another parent on the team who is looking for that exact size!

If you have any questions, just hit reply! We're here to help.

GO JETS

Team store link: https://www.swimoutlet.com/collections/jets